Privacy Policy

We collect information you voluntarily provide when you:

• Submit a booking or contact form (name, email, phone number, travel dates, flight details)
• Communicate with us via WhatsApp, Zalo, Messenger, or email
• Subscribe to our newsletter or promotional updates

We also automatically collect certain technical data when you visit our website:

• IP address and browser type
• Pages visited and time spent on site (via analytics)
• Referring website or search terms

We use the information we collect to:

• Process and confirm your transfer or tour bookings
• Communicate booking confirmations, updates, and reminders
• Provide customer support and respond to your enquiries
• Improve our website and services based on usage patterns
• Send promotional offers (only with your consent)
• Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

• Service providers: Our drivers and local partners who need your booking details to provide the service.
• Legal requirements: If required by law, court order, or government authority.
• Business transfers: In the event of a merger or acquisition, your data may be transferred as part of that transaction.

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function (session management, security).
• Analytics cookies: Google Analytics to understand how visitors use our site (anonymised data).

You can disable cookies in your browser settings. Note that some parts of the website may not function properly without them.

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include:

• SSL/TLS encryption for all data transmitted through our website
• Restricted access to personal data — only staff who need it can access it
• Regular security reviews of our systems

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete data.
• Deletion: Request that we delete your personal data (subject to legal obligations).
• Objection: Object to us processing your data for marketing purposes.
• Portability: Request your data in a machine-readable format.

To exercise any of these rights, please contact us at info@saigontransfers.vn.

We retain your personal data only as long as necessary for the purposes set out in this policy:

• Booking data: Retained for 3 years for accounting and legal compliance.
• Contact form messages: Retained for 12 months, then deleted.
• Analytics data: Anonymised; retained per Google Analytics default settings.

Our website may contain links to third-party websites (e.g. Google Maps, TripAdvisor). We are not responsible for the privacy practices of those sites and recommend you review their privacy policies.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or how we handle your data, please contact us: